FAQs

Where do we meet for our cruise?


We meet at the Salt Air Office, located next to the maritime building on Paihia Wharf. If you have a prearranged pickup from Russell, we will meet you next to the Russell information centre on the end of the Wharf Please arrive 10 minutes before your departure time.




What do I need to bring and what is included?


Sea Shuttle Bay of Islands provide all the snorkeling, paddleboarding, and beach equipment. We recomend bringing: Light jacket Swimsuit & towel Camera A picnic lunch Cash for on board refreshments Sunscreen & sunglasses




What if the weather is bad?


Customer safety is our priority and cancellations due to weather conditions are rare. Cruises will proceed as scheduled in light rain and other mild weather conditions as we have the option to fully enclose our vessel to accommodate most weather conditions. In the unlikely event Sea Shuttle Bay of Islands have to cancel a curise due to extreme weather or for safety reasons, a full refund will be issued if an alternate date cannot be arranged.




How many islands do we go to?


Our Island Getaway trip has two island stops with opportunity to discover and explore some of New Zealands most unfrequented beaches. Our Evening Cruise takes us to one island for the chance to walk to the lookout point, enjoy complimentary nibbles and relax as the sun goes down




Will we see dolphins or other wildlife?


The Bay of Islands is full of marine life, and dolohins are often spotted on our cruises. At Sea Shuttle Bay of Islands we encourage and support the conservation of all wildlife by observing from afar without disturbing their natural behaviours and environment. There is always a possible chance of spotting dolphins, whales, penguins, sharks, New Zealand Dotterel, Australasian Gannets and various other Bay of Islands unique wildlife




Do you have toilet facilities on board?


Yes! On board our vessel we have a marine toilet.




What are your cancellation policies?


If cancellations are made due to weather conditions or for safety reasons, Sea Shuttle Bay of Islands will issue a full refund if an alternative date cannot be organised Day and Afternoon Tour cancellations made within 48 hours of departure date will forfeit 100% of the trip cost. No shows are 100% responsbile for trip fees. Water Taxi cancellations will forfiet 100% of the trip cost Private Charter cancellations made within 72 hours of departure date will forfeit 100% of the trip cost.





Frequently asked questions

For any other questions or queries, please don't hesitate to contact us.

Freephone:

0800 243 82929

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E-mail:

info@seashuttleboi.co.nz

 FREEPHONE 0800 243829

OPEN 24 HOURS

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Sea Shuttle Bay of Islands

Mob. +64 22 183 7495

info@seashuttleboi.co.nz

69 Marsden Rd, Paihia
New Zealand

Our Cruises & Tours

5 Hour Day Cruise - Island Getaway

3 Hour Afternoon Cruise

Bay of Islands Private Charters

Bay of Islands Water Taxi